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How the Brightflag Help Widget Supports You

Brightflag's help widget gives fast answers to common questions about using our platform. It cannot access customer-specific information — those queries go to Support by email or by escalating from the widget.

Brightflag's help widget is designed to provide fast answers to common questions about using our platform.

⚠️ Customer-Specific Information Cannot Be Resolved by the Help Widget

For privacy and security reasons, the help widget cannot access or provide support for any customer-specific information.

For queries that involve specific invoice details, customer data, or user-specific information, please contact Brightflag Support directly.

✉️ How to Contact Support

There are two ways to reach the Brightflag Support team:

  • Email us at [email protected]

  • Escalate from the help widget — if the widget can't resolve your question, your query can be escalated to our Support team within the same conversation.

For full details, including what to include in your request and our response times, see How to Contact Brightflag Client Support.

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