If your company uses Single Sign-On (SSO) to access Brightflag, you must log in through your company's designated SSO login URL.
đč Are You Using the Correct SSO Login URL?
If your company requires SSO authentication, you must use the dedicated SSO login URL.
đ If youâre unsure of the correct login link, reach out to your Brightflag Admin or Brightflag Support for assistance.
đ« Do not attempt to log in through the standard Brightflag login page if your company uses SSO.
đč Why Canât I Log In with My Username and Password?
If your company uses SSO authentication, you do not need to enter a Brightflag-specific password. Instead:
â Your username and password are managed by your companyâs IT team.
Additionally, Brightflag does not manage passwords for SSO-enabled accounts. For any password-related issues, please contact your IT team.
đč What Should I Do If I Canât Log In with SSO?
If you are experiencing SSO login issues, try the following steps:
â Ensure you are using the correct SSO login URL. â Clear your browser cache or try logging in again. â Check with your company's IT team to confirm your Brightflag access is enabled through SSO. â If you receive an error message while trying to log in with SSO, this likely indicates an issue with your SSO access. Contact your IT team for verification.
Resetting Passwords for Non-SSO Users
If you are not part of an SSO-enabled organization and cannot find the âUpdate Passwordâ option in Brightflag, you can reset your password using the password reset link on the Brightflag login screen. This option allows you to regain access even if the in-app settings are unavailable.
Supported SSO Protocols
Brightflag supports SSO via the SAML protocol. This ensures secure and seamless authentication for organizations using SSO. If you have questions about setting up or using SSO, consult your IT team or Brightflag support.