What is the vendor onboarding email?
When you add a vendor user to Brightflag, they get an onboarding email. Its main job is to give the vendor the correct Brightflag login link for your organisation.
If you’re adding a new vendor user, see How to Add a Vendor User to Brightflag.
What’s in the email?
The most important part of the email is the login link the vendor user needs to access your Brightflag account.
A vendor user can log in to Brightflag if:
they were added with the correct email address, and
they have the correct login link.
What if the vendor didn’t get the email or has lost it?
The onboarding email can’t be resent. The vendor doesn’t need it, though. They only need the right login link.
What to do instead
Check the vendor user’s email address. Make sure they were added to Brightflag with the correct one.
Send the vendor your Brightflag login link. See “Which login link should I send?” below.
Point them to the Vendor Help Center. The Getting Access and Logging In section explains how to set up their account.
Once they log in with the correct link, they can use their account. They don’t need a new onboarding email.
Which login link should I send?
Send vendors the same Brightflag login page you use yourself. How you find it depends on how you log in.
If you don’t use SSO: send the vendor the login page you go to when you log in to Brightflag.
If you use SSO (for example Okta or Microsoft): log in to Brightflag and look at the web address in your browser. It tells you which region your account is in, and so which link to send:
Your browser address starts with | Region | Link to send vendors |
app.brightflag.com | US | |
enterprise.brightflag.com | EU | |
aus.brightflag.com | Australia |
Tip: Vendors don’t log in through your SSO provider. Always send them the regional Brightflag login link above, not your company’s SSO link.
Why it matters which link you send
Each Brightflag client chooses which region its data is stored in, usually the region where its headquarters is. A vendor must log in through the same region as the client they’re working with.
This means a vendor who works with several Brightflag clients may need more than one login link. For example:
To work with a client whose data is in the EU, they log in at https://enterprise.brightflag.com/login
To work with a client whose data is in the US, they log in at https://app.brightflag.com/login
If a vendor can’t see your account after logging in, they may be using another client’s link. Send them your organisation’s link from the table above.