NOTE: If you will not be using the Outlook sidebar for submitting Legal Service Requests, then you may skip ahead to the How To section.
In order to use the Legal Service Requests from Outlook, you will need to create a Legal Intake workroom.
Go to the Workrooms tab (homepage)
Click on the New Workroom button
On the Select Template tab, you can search for and select the Legal Team Intake and Ticketing template, and finish creating the workroom.
NOTE: It is generally not recommended to make this a Related Workroom. If the “Connect Records” tab is visible, choose not to connect records
You will now be able to send requests from Outlook directly into this workroom.
How To:
To use the Outlook App, start by opening any email. Click the Add-ins icon to select the “Send to Joinder” app. This will be renamed to Brightflag Workspace in the future.
Before you can send anything into Workspace, you will first need to sign in. Click Sign In to initiate the login process. Sign in using your organization’s SSO, or your Workspace email and password.
After signing in, there are 2 options to choose from:
You can use this option to send your email and files into the workroom as a task. This allows for a simple workflow for getting legal work to your team.
Create Legal Project Request
The checkboxes at the top determine which files will be sent into the workroom, with the email itself being the top selection. These will be checked by default.
When you have filled in the details for your request, click the “Submit” button.
When the upload has completed, you will see a “View” button. Clicking this takes you to your enterprise’s intake workroom.
The intake workroom receives a task with the details of the form and its files and email attached.
In the intake workroom only, the “Create new Workroom from Task” menu action is visible in the task’s header as a workroom icon. This creates a new workroom with a copy of this task inside, and links going between it and the intake workroom. This enables quick navigation between matters and the intake workroom.
Add to Records
Use this option to get your email and files into a workroom’s file storage. This arrives in the “Files” tab in the selected workroom.
The checkboxes at the top determine which files will be sent into the workroom, with the email itself being the top selection. These will be checked by default.
Use the field to search for the desired workroom, and click the Upload button.
When the upload has completed, you will see the “View” button. Clicking this takes you to your enterprise’s intake workroom.
You will arrive at the “To Be Filed” folder in the workroom’s “Files” tab. Here you can immediately preview your uploaded documents, and move them to the desired folders.
You may have files in emails that you want to reference or add to Brightflag Workspace or copy from Brightflag Workspace into an email. These may be files in Records or Documents in a Task.
To copy email attachments into Brightflag Workspace
Drag and drop the email attachment(s) directly into Brightflag Workspace, or download the email attachments and find the destination folder in Brightflag Workspace
Or find the destination task in Brightflag Workspace
And upload using the uploader
Brightflag Workspace’s direct integration with Outlook will be in testing soon. Please let us know if you would like to be among the first to try It out.