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Short AnswerNo. Vendor Performance Surveys cannot be turned off for specific matters.The feature is controlled at the organization level.H...

Can Vendor Performance Surveys Be Turned Off for Certain Matters?

Short AnswerOnly the final submitted response is included in the Vendor Performance report.How Survey Resubmissions WorkIf a Vendor Perfor...

If a Vendor Performance Survey Is Submitted Multiple Times, Which Response Appears in the Report?

Short AnswerNo. Vendor Performance Surveys can only be sent to the internal matter lead (IML).The recipient cannot be changed.Who Receives...

Can Vendor Performance Surveys Be Sent to Other Users?

Short AnswerNo. Not all questions in the Vendor Performance Survey are mandatory.Users can submit the survey without completing every ques...

Are All Questions in the Vendor Performance Survey Mandatory?

Vendor Performance Surveys can be sent manually to:
Closed matters
Open matters
How to Manually Send a Survey
Go to Vendors
Select Vendor ...

How to Manually Send Vendor Performance Surveys

Brightflag provides dedicated Vendor Support to assist law firms using the platform.If a vendor has questions about using Brightflag, they...

Getting Support for Vendor Issues

Vendor Performance & Reporting

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