I can't see my firm's matters.

The matters that you have access to will depend on your access level. This guide explains your access level, which is generally set by your client. Additionally, make sure your matter has been created and assigned to your firm fully by your client by following the steps for finding a matter.

If the matter doesn't show up in your list of matters, it is most likely due to your client not assigning it to your firm, or assigning it to a different office for your firm, in which case you can try to switch offices (if you have the access) as per the article available here.

Please note that only your client has the ability to assign matters so it is recommended to reach out to them for confirmation.

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