Invoice Upload Errors FAQs (For Vendors & Law Firms)

Uploading Error FAQs:

I can't input the Invoice Date.

If there are no date options to select, ensure your billing period start date is set to a previous date than the invoice date. Brightflag will not accept uploads to billing periods in the future. 

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My PDF won't upload to Brightflag. 

If your PDF file won't upload to Brightflag, ensure that it meets the following criteria:

  • The PDF size must be less than 7MB.
  • Invoices must be stored/saved on a local drive, not on a network drive.
  • Invoice PDF filename should only include permitted characters:
    • A-Z, a-z, 0-9, spaces ' ', hyphens '-', underscores '_', dots '.', brackets '()', '&' and '%'. If you receive this error please rename your invoice and re-upload.

I'm receiving an error that my invoice has already been uploaded.

If you attempt to submit an invoice that has been previously uploaded or submitted, you may receive an error and be blocked from submitting. Check that:

  • The invoice hasn't been uploaded before, or has been unsuccessfully submitted previously. 
    • Navigate to the relevant invoice upload page (Menu > Invoices > Upload PDF) and select
    • 'View Uploaded Invoices to Submit'mceclip0.png
  • The invoice may have been uploaded by a colleague.
  • The invoice may have been rejected, and you need to link it to the original draft (see our article on invoice resubmission here for further guidance). 

I can't find the invoice I uploaded to Brightflag.

If you've tried searching for your invoice and it is not visible, it may be due to one of the following reasons:

  • You may not have the correct access level
  • You or a colleague may have uploaded but not submitted an invoice.

Please see our more extensive article to resolve this issue here.

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