I can't find an invoice in Brightflag (Client Article)

I can't find an invoice:

  1. Check that you have access to the matter that the invoice is in. If you're unsure, ask your system admin to look; they can see all matters.

  2. Have your vendor confirm they submitted the invoice and that the status on their end is "With Client."
    • The statuses on the law firm portal are slightly different from yours. Pending on the law firm portal means Brightflag is processing the invoice, and you will see it soon. You will not see the invoice until it is fully processed.

  3. Set broad filters when searching for the invoices, e.g., select All Invoice Statuses.

For other information on finding your invoice please see here.

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