User Roles & Permissions: for Vendors (Law Firms)

This article explains user roles and access levels for Vendors (Law Firms) who use the Brightflag Law Firm Portal for working on behalf of Client(s).

There are 3 types of Vendor user roles on Brightflag:

  1. Standard
  2. Office Admin
  3. Vendor Admin

Your role determines the information that you can see and actions you can take in the Brightflag Law Firm Portal. The most common roles are Standard and Office Admin. To become a Vendor Admin, your client will need to upgrade your access level.

(If you are a Brightflag Client user, please refer to the following guide: User Roles & Permissions for Brightflag Customers (Client Roles)

 

To check your access level:

  1. Click on your name in the top right corner of any screen.

  2. Your role will be listed in the drop-down: please see below an overview of each role to determine which access level you hold.

       

Access & Permissions Overview

 

Standard:

Screenshot_2021-07-22_at_12.27.12.png

When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what a Standard user profile should look like.

 

Standard access & permissions include:

 

Office Admin:

Screenshot_2021-07-22_at_12.08.51.png

When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what an Office Admin user profile should look like with the Screenshot_2021-07-22_at_12.08.58.png logo present.

 

Office Admin access & permissions include:

If your Client has enabled the Vendor Admin privileges, you can request to upgrade your access level to Office Admin by contacting the dedicated Vendor Admin at your Law Firm who can change your access level.

If your Client has not enabled the Vendor Admin privileges, please reach out to your Client directly to upgrade your access level.

 

Vendor Admin:

Screenshot_2021-07-22_at_12.33.36.png

When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what a Vendor Admin user profile should look like with the Screenshot_2021-07-22_at_12.37.41.png logo present.

 

Vendor Admin access & permissions include:

To upgrade your access level to Vendor Admin please contact your Client to request this change. Only your Client has the necessary privileges to upgrade your access level to Vendor Admin on Brightflag.  

 

My Law Firm Name is Showing Incorrect

If your Law Firm name is displaying errors or is different from your firm name, please note that Clients have the ability to assign each of their Vendors.  Custom Vendor Name will appear as your law firm name on Brightflag.

For more details on this, please see the following article: Why my Law Firm Name is Different on Brightflag?

 

Still, Having Trouble?

The first step would be to contact the Vendor Admin for your Law Firm or contact your Client directly. 
 
Please note that Brightflag Support cannot grant Vendor Admin access without explicit consent from your Client. All requests to upgrade to Vendor Admin access must be sent directly to your Client.
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