This article explains user roles and access levels for Vendors (Law Firms) who use the Brightflag Law Firm Portal for working on behalf of Client(s).
There are 3 types of Vendor user roles on Brightflag:
- Standard
- Office Admin
- Vendor Admin
Your role determines the information that you can see and actions you can take in the Brightflag Law Firm Portal. The most common roles are Standard and Office Admin. To become a Vendor Admin, your client will need to upgrade your access level.
[If you are a Brightflag Client user, please refer to the following guide: User Roles & Permissions for Brightflag Customers (Client Roles)]
To check your access level:
- Click on your name in the top right corner of any screen.
- Your role will be listed in the drop-down: please see below an overview of each role to determine which access level you hold.
Access & Permissions Overview
Standard:
When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what a Standard user profile should look like.
Standard access & permissions include:
- View invoices that have been uploaded from your user.
- View invoices that were shared with you by a colleague.
- Access to matters that you were directly assigned to by your client or vendor office's admin.
- If you do not have access to a particular matter, you can ask your colleague that can see it to assign you to it.
- Access to create or request a matter (if this ability is turned on by your client).
- Submit accruals to any matter that you have access to.
Office Admin:
When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what an Office Admin user profile should look like with the 
logo present.
Office Admin access & permissions include:
- View all invoices from your office.
- Access to all matters associated with all offices in your vendor.
- Add your colleagues to Brightflag.
- Enter billing & contact details for your vendor office (if required).
- View & submit timekeeper rates.
- Submit accruals to any matter assigned to your vendor.
To upgrade your access level to Office Admin, please contact the dedicated Vendor Admin at your Law Firm who can change your access levels.
Vendor Admin:
When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what a Vendor Admin user profile should look like with the 
logo present.
Vendor Admin access & permissions include:
- Toggle between all offices in your vendor to view each office's information.
- To do this, click on your name in the top right corner. Click on your office and use the dropdown to switch between offices.
- View all invoices from all offices.
- Access to all matters associated with all offices in your vendor.
- Add your colleagues to Brightflag.
- Upgrade/downgrade your colleague's access levels between standard access to office admin access.
- Enter billing & contact details for all offices (if required).
- View & submit timekeeper rates.
- Submit accruals to any matter assigned to your vendor.
To upgrade your access level to Vendor Admin please contact your Client to request this change. Only your Client has the necessary privileges to upgrade your access level to Vendor Admin on Brightflag.
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