This article explains user roles and access levels for Vendors (Law Firms) who use the Brightflag Law Firm Portal for working on behalf of Client(s).
There are 3 types of Vendor user roles on Brightflag:
- Standard
- Office Admin
- Vendor Admin
Your role determines the information that you can see and actions you can take in the Brightflag Law Firm Portal. The most common roles are Standard and Office Admin. To become a Vendor Admin, your client will need to upgrade your access level.
(If you are a Brightflag Client user, please refer to the following guide: User Roles & Permissions for Brightflag Customers (Client Roles)
To check your access level:
- Click on your name in the top right corner of any screen.
- Your role will be listed in the drop-down: please see below an overview of each role to determine which access level you hold.
Access & Permissions Overview
Standard:
When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what a Standard user profile should look like.
Standard access & permissions include:
- View invoices that have been uploaded by you.
- View invoices that were shared with you by a colleague.
- Access to matters that were directly assigned to you by your admin or your Client.
- If you do not have access to a particular matter, you can ask your colleague or admin to add you to it.
- Access to create or request a matter (if this ability is turned on by your client).
- Submit accruals to matters you are added to.
Office Admin:
When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what an Office Admin user profile should look like with the 
logo present.
Office Admin access & permissions include:
- View all invoices from your office.
- Access to all matters associated with all offices in your vendor.
- Add your colleagues to Brightflag.
- Enter billing & contact details for your vendor office (if required).
- View & submit timekeeper rates.
- Submit accruals to any matter assigned to your vendor.
If your Client has enabled the Vendor Admin privileges, you can request to upgrade your access level to Office Admin by contacting the dedicated Vendor Admin at your Law Firm who can change your access level.
If your Client has not enabled the Vendor Admin privileges, please reach out to your Client directly to upgrade your access level.
Vendor Admin:
When you click on your name on the top right-hand side of the screen, the above screenshot is an example of what a Vendor Admin user profile should look like with the 
logo present.
Vendor Admin access & permissions include:
- Toggle between all offices in your vendor to view each office's information.
- To do this, click on your name in the top right corner. Click on your office and use the dropdown to switch between offices.
- View all invoices from all offices.
- Access to all matters associated with all offices in your vendor.
- Add your colleagues to Brightflag.
- Upgrade/downgrade your colleague's access levels between standard access to office admin access.
- Enter billing & contact details for all offices (if required).
- View & submit timekeeper rates.
- Submit accruals to any matter assigned to your vendor.
To upgrade your access level to Vendor Admin please contact your Client to request this change. Only your Client has the necessary privileges to upgrade your access level to Vendor Admin on Brightflag.
My Law Firm Name is Showing Incorrect
If your Law Firm name is displaying errors or is different from your firm name, please note that Clients have the ability to assign each of their Vendors. Custom Vendor Name will appear as your law firm name on Brightflag.
For more details on this, please see the following article: Why my Law Firm Name is Different on Brightflag?
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