How to Unlock my Account

• How to Log in
• Unlocking my Account
• Resetting my Password
• Changing my Password

If you have entered your password incorrectly too many times, your account will become locked. You will be notified via email when this has occurred.

To unlock your account:

1. Check your email inbox for a link to reset your password. If you can't find the email, check your spam/junk folder.
   
   
2. Click on the link and enter a new password.
   
   
3. Log in to Brightflag with your new password.
   
   
4. If you enter your password incorrectly too many times again, your account will become blocked.
   
   
5. You will receive an email to notify you of this.
   
   
6. Please contact the dedicated Brightflag Administrator at your company to unblock your account using the following guide:
   • Brightflag Clients: Unlocking Blocked Client Users & Vendor Admins
   • Vendors/Law Firms: Unlocking Blocked Vendor Users
     
     
7. When they have re-enabled your account, you can reset your password.
   
   
8. To reset your password you can follow the steps in the guide: Resetting my Password

None of the above steps worked - what next?

If you have followed all of the above steps and none of these worked to re-gain access to your account, please contact the dedicated admin in our company to unlock your account.