How to Unlock my Account

This guide will cover the basic steps for unlocking your Brightflag account. Your account will become locked after too many incorrect login attempts, and you will be notified via email when this has occurred.

To unlock your account:

1. Please check your email inbox for a link to reset your password. If you can't find the email, check your spam or junk folder.
   
   
2. Click on the link and enter a new password.
   
   
3. Log in to Brightflag with your new password.
   

Note: If you enter your password incorrectly too many times again, your account will become locked

1. You will receive an email to notify you of this.
   
   
2. Please contact the dedicated Brightflag Administrator at your company to unblock your account using the following guide:
   • Brightflag Clients: Unlocking User Accounts: for Brightflag Clients
   • Vendors/Law Firms: Unlocking locked Vendor Users
     
     
3. When they have re-enabled your account, you can reset your password by following these steps: Resetting my Password.

Additional Resources:

• How to Log in
• Unlocking my Account
• Resetting my Password
• Changing my Password