Unlocking my Account

If you have entered your password incorrectly too many times, your account will become locked. You will be notified via email when this has occurred.


To unlock your account:

  1. Check your email inbox for a link to reset your password. If you can't find the email, check your spam/junk folder.

  2. Click on the link and enter a new password.

  3. Log in to Brightflag with your new password.

  4. If you enter your password incorrectly too many times again, your account will become blocked.

  5. You will receive an email to notify you of this.

  6. Please Submit a Request to Brightflag Support team to let them know you need your account unblocked.

  7. When they have re-enabled your account, you can reset your password.

To reset your password you can follow the steps in the guide: Resetting my Password

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