Creating Matters in Bulk: for Brightflag Customers (Clients)

Creating matters in-bulk saves you time when you have a large number of matters that need adding. If this functionality is enabled in your background settings, anyone on your team can bulk add matters. Contact support@brightflag.com or your Customer Success Manager if you would like this feature enabled.

To bulk create your matters:

1. Navigate to Menu > Matter Management > Search/Add Matters.
   
   
2. Click Add Matter and select Bulk Upload (again this will only appear if you have it enabled)
   
3. If you have more than one template, select the option which relates to the matters you are uploading. There will be one bulk-creation template per matter template you have.
   
4. Click Download to get the spreadsheet template on your device.
   
   
5. Populate the spreadsheet in excel. Ensure you fill in all the required fields.
   • The format of your entries must be an exact match of how the value appears in Brightflag.
   • We suggest you export a list of all values from Brightflag so that the values can be easily copied and pasted into your spreadsheet.
     
     • The Internal Matter Lead must be the user’s email address.
     • The Currency must be in the 3 letter currency code e.g. USD.
     • The Entity, Department, Matter Category and Country must be exactly as they appear in Brightflag.
   • Duplicate entries will be blocked the fields Customer Matter ID and Matter Ref.
   • Fields/columns cannot be removed or rearranged.
     
     
6. Once you have completed the file, return to the Bulk Upload page in-app, select your file and click Open.
   
   
7. Click Upload Matters to upload your populated spreadsheet.
   
   
8. If your upload was successful a confirmation pop-up will appear on your screen. You can double-check this by finding the matter in the Search/Add Matters page.
   
   
9. If the upload has not been successful, a list of errors will appear on the bulk upload page. The error message will give you the line and column of the incorrect data.

To fix errors on the template:

• If the error relates to duplicate entries:
  • Check the fields Customer Matter ID and Matter Ref in your spreadsheet. Use your spreadsheet tool (e.g. Microsoft Excel) to highlight duplicates.
  • From there, remove the duplicate values.
    
    
• If the error relates to missing fields/columns:
  • Check your file against the original template. Ensure you have not rearranged or removed any fields.
    
    
• If the error relates to values not found:
  • Compare your entry with the value as it appears in-app
    • In a separate tab, navigate to Menu > Matter Management > Search/Add matters > Add Matter > Single Matter.
    • On the matter form, click on the field that corresponds to the field in the error message.
    • Search the value you are trying to input.
    • Amend the template values so that it matches the value in the dropdown (it must be an exact match). 
    • Repeat steps 5-7 to re-upload the file.