Single Sign-On (SSO) allows you to log in to Brightflag without needing to enter your password again. Instead, you enter your company’s unique URL in any web browser to access Brightflag.
⚠️ Note: SSO is only available if your company has configured SSO with Brightflag. This feature is not available for vendors.
Common Issue: Cookies and Cached Data
One common issue with SSO login is related to cookies and cached data stored in your browser. Clearing this data can often resolve the problem.
Troubleshooting Steps
Follow these steps to troubleshoot SSO login issues:
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Clear Your Browser's Cache and Cookies:
- You can find detailed instructions for clearing cache and cookies at the support sites for each browser:
💡 Tip: After clearing your cache and cookies, close and reopen your browser for the best results.
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Log in to Your Company's VPN (if relevant):
- Make sure you're connected to your company’s VPN, using your work email address.
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Use Your Company’s SSO Link:
- Enter your company-specific Brightflag SSO URL to log in. If you’re unsure of the URL, contact Brightflag Support or your company’s Brightflag admin.
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Re-enter Your Email Address (If Prompted):
- It’s normal to be asked for your email address again during the SSO process.
Still Need Help?
If you're still having problems after following these steps, please Submit a Request to the Brightflag Support team.
⚠️ Important: Ensure you have your correct SSO link and VPN credentials before troubleshooting.