Troubleshooting Single Sign-on (SSO) Issues: for Brightflag Customers (Clients)

Single Sign-On (SSO) enables you to log in to Brightflag without entering the password again. You are only required to enter the URL in any web browser to login to Brightflag.

A common issue for SSO logins is related to your cookies and cached data. You will need to clear this data to resolve this issue.

Note: SSO is only available if your company has configured SSO with Brightflag. This feature is currently not available for vendors.


To troubleshoot your SSO login issues:

  1. Clear your browser’s cache and cookies. The steps for this can be found at the relevant browser support site:
    • Google Chrome: click here.
    • Internet Explorer: click here.
    • Firefox: click here.
    • Safari: click here.
  2. Next, log in to your company’s VPN (if relevant) using your email address. 

  3. Enter your company’s specific Brightflag SSO link (please contact Brightflag Support or your company’s Brightflag admin if you don’t know your SSO link).

  4. You may be asked to enter your email address again, this is normal. 

If you are having issues please please Submit a Request to the Brightflag Support team.

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