What is a Vendor Office? (for Law Firms and Vendors)

This article is for law firm and vendor users.

As a vendor, you and your colleagues can interact with your client through the Brightflag Law Firm Portal. The structure of your vendor offices and individual access levels are controlled by your client.

A vendor is made up of one or more vendor offices. You and your colleagues are then assigned to various offices within that vendor. You will then be assigned an access level - vendor admin, office admin, or standard user. You can only be assigned to one office at a time.

If you need to be added to a different office or have your access level upgraded, reach out to your client's Brightflag system administrator. They can change your access from their end.


What's the purpose of offices?

Dividing up your vendor into various offices allows your client to easily pay the bill to the correct office. Whilst your vendor may have centralised billing, many vendors do not. The other benefit is assigning matters to only the relevant offices rather than all offices. This reduces clutter for the uninvolved offices and keeps sensitive information sharing to a minimum.


My office isn't assigned to a specific matter, what can I do?

If your colleague in a different vendor office can view a matter but you can't, ask your client's matter lead to select the 'Any Vendor Office' option. You can share this guide with them if they are unsure about how it works. This will mean every vendor admin from every office within your firm will see the matter.


Can I see invoices from another office if both offices are assigned to the matter?

No, you can only see invoices from your own office or the office you are currently viewing. 

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