What is a Vendor Office: for Vendors (Law Firms)

As a Vendor, you and your colleagues can interact with your client through the Brightflag Law Firm Portal. The structure of your vendor, vendor offices, and your individual access levels are controlled by your client.

A vendor is made up of 1 or more vendor offices. You and your colleagues are then assigned to various offices within that vendor. You will then be assigned an access level - either admin or ordinary. You can only be assigned to one office at a time.

If you need to be added to a different office or have your access level upgraded, reach out to your client's Brightflag system administrator. They can change your access from their end.


What's the purpose of offices?

Dividing up your vendor into various offices allows your client to easily pay the bill to the correct office. Whilst your vendor may have centralised billing, many vendors do not. The other benefit is assigning matters to only the relevant offices rather than all offices. This reduces clutter for the uninvolved offices and keeps sensitive information sharing to a minimum.


My office isn't assigned to a specific matter, what do I do?

If you are an admin and your colleague in a different vendor office can see a matter but you can't, ask your client's matter lead to select the Any Vendor Office option on the matter. You can share this guide with them if they are unsure about how it works. This will mean every vendor admin from every office within your vendor will see the matter.


Can I see invoices from another office if both offices are assigned to the matter?

No, you can only see invoices from your own office, even if you are an admin.

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