How to Review/Resend/Resolve Invoices Failed to be Received by AP via the AP API Log

The AP API Log is used to review failed invoice transfers between the Brightflag API and your AP system. This guide pertains only to invoices using an API-enabled AP Route.

NOTE: The information in Brightflag often must match the information in your AP system, or the API will return errors. Each AP system is unique and can be configured to accept different requirements. The errors can be viewed under the message/response fields. Examples of common failures are:

- Mismatch of Allocation AP Codes between Brightflag and your AP system: Configuring Allocations - Accounting Codes & Setting Allocations on an Invoice

- Mismatch of Vendor References between Brightflag and your AP system

- Brightflag couldn't connect to your AP system or didn't receive a response from your AP system (often fixed by simply resending the invoice)

- Invoice # already exists for the vendor in your AP system (confirm and mark as resolved if so)

To Check the AP API Log:

1. Navigate to the AP API Log (Menu > Admin Settings > AP API Log)
   
   
2. You can use the following toggle to view invoices that have been rejected:
3. The table below will showcase a list of invoices where the API received an error during the transfer process:
   
4. You can view the API request, message, and AP system response by clicking on their respective sections highlighted below:
5. After addressing the issue either by fixing the error displayed in the message or determining that it was a once of failure, you can resend failed invoices:
   1. By selecting the invoices you want to be resent and using the "Resend all Selected Invoices" button:
      
      
      
   2. By pressing the resend button next to the individual invoices:

To Clear Invoices From the AP API Log:

1. Navigate to the AP API Log (Menu > Admin Settings > AP API Log)
2. Select the invoices you want to clear/mark as resolved
3. Click the "Mark as Resolved" button at the top of the page
4. It might take a minute or two for the invoices to clear based on the number of updates running. Refreshing the page will update the log.

For any technical assistance, please Submit a Request to the Brightflag Support team.