Adding Files and Emails to a Matter

Keep all relevant documents and communications organized by adding files and emails to a Matter in Brightflag.

📁 Adding Files to a Matter

🖥️ From the Brightflag Platform

1. Go to the Matter Overview Page.

2. Click the Emails & Files tab.

3. Drag & drop files or click Browse to select files from your computer.

✅ Supported file formats include:
PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT, JPEG, JPG, PNG, TIF, TIFF, XML, MSG, EML.

📌 Tip: The maximum individual file size allowed is 20 MB.

⚠️ Troubleshooting Upload Issues

If you're having trouble uploading files, review the points below to resolve common issues:

✅ Supported File Types

Only the following file types are supported:
.doc, .docx, .pdf, .xls, .xlsx, .jpeg, .jpg, .png, .txt, .xml, .msg, .ppt, .pptx, .eml, .tif, .tiff

✅ File Size Limits

• Maximum individual file size: 20 MB

✅ File Name Restrictions

For security reasons, some characters are not allowed in filenames.
Permitted characters include:

• Letters A-Z and a-z

• Numbers 0-9

• Spaces ' '

• Hyphens -

• Underscores _

• Periods . (dots)

• Parentheses ()

• Ampersands &

• Percentage symbols %

⚠️ Filenames with unsupported characters will trigger an error.

✅ File Name Length

• Maximum filename length: 191 characters (based on the database attachment field limit)