If a vendor user gets locked out of their account due to too many failed login attempts, Brightflag client admins have the necessary access to unlock their account.
✔️ Admins can unlock all vendor accounts, including Vendor Admin accounts.
✔️ Vendor Admin users can unlock Standard and Office Admin users but NOT other Vendor Admins.
Steps to Unlock a Vendor User's Account
Follow these steps to unlock a locked or blocked vendor account:
1️⃣ Navigate to Vendor Management
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Go to: Menu > Vendors > Vendor Management.
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Search for the vendor’s law firm in the search bar.
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Click the "Users" button next to the law firm.
- This will display a list of vendor users associated with that firm.
2️⃣ Unlock the Vendor User's Account
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Search for the vendor user’s name in the search bar.
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Find the "Disabled" column next to their name.
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Check the box under "Disabled" (it should turn into a blue tick).
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Click "Update" to save your changes.
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Uncheck the "Disabled" box and click "Update" again.
✅ The vendor’s account is now unlocked!
Final Steps: Resetting the Vendor’s Password
🔹 Unlocking the account resets the vendor’s login credentials.
🔹 Advise the vendor to use the "Reset Password" link on the login page to create a new password.
⚠️ Important: Previous passwords are no longer valid after unlocking.