What to Do When Ask Brightflag Doesn’t Understand Your Question What to Do When Ask Brightflag Doesn’t Understand Your Question

What to Do When Ask Brightflag Doesn’t Understand Your Question

Sometimes, Ask Brightflag AI may not fully understand your question. If this happens, you might see messages like:

🛑 “It looks like that query didn't generate any data... Please try again.”
🛑 “I apologize, but I'm having trouble understanding your query.”


🔹 Tips to Resolve This

Try Rephrasing Your Question – Simplify or reword your query for better clarity.

Check for Data Availability – Ensure the data exists in Brightflag. (For example, if you ask about "Project Lemon," but no such project exists, Brightflag AI won’t retrieve any results.)

Use Specific Terms – Stick to Brightflag terminology for better results. (E.g., "Matter Category" instead of "Case Type.")


🔍 If Your Question Is Out of Scope

If your question falls outside the current dataset’s scope, Ask Brightflag will notify you. Consider refining your query based on the available data points in Brightflag.

📌 Need More Help?
Check out the Ask Brightflag Prompt Playbook for tips on crafting effective queries.


📌 Note: Ask Brightflag is currently only available to Admin users.