Intro:
Sometimes Ask Brightflag may not fully interpret your question as expected. When this happens, you may receive an error or a message indicating that the query couldn’t be processed. This guide offers tips to help you rephrase or refine your query for better results.
🔹 Tips to Resolve This
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Rephrase Your Question
Simplify or restate your question for clarity. Shorter, direct questions often work best. -
Check for Data Availability
Confirm that the data you're asking about actually exists in Brightflag.
Example: A query about “Project Lemon” will return nothing if no such matter exists. -
Use Brightflag-Specific Terms
Stick to terminology used in the platform for more accurate results.
Use “Matter Category” instead of “Case Type,” for instance.
🔍 If Your Question Is Out of Scope
If your question is outside this scope, you’ll be notified and can revise your query accordingly.
📌 Additional Resources
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Ask Brightflag Prompt Playbook – Tips for writing effective queries
Access & Availability
The following roles can use Ask Brightflag:
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Admin
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Overview
Sometimes, Ask Brightflag AI may not fully understand your question. If this happens, you might see messages like:
🛑 “It looks like that query didn't generate any data... Please try again.”
🛑 “I apologize, but I'm having trouble understanding your query.”
🔹 Tips to Resolve This
✔ Try Rephrasing Your Question – Simplify or reword your query for better clarity.
✔ Check for Data Availability – Ensure the data exists in Brightflag. (For example, if you ask about "Project Lemon," but no such project exists, Brightflag AI won’t retrieve any results.)
✔ Use Specific Terms – Stick to Brightflag terminology for better results. (E.g., "Matter Category" instead of "Case Type.")
🔍 If Your Question Is Out of Scope
If your question falls outside the current dataset’s scope, Ask Brightflag will notify you. Consider refining your query based on the available data points in Brightflag.
📌 Need More Help?
Check out the Ask Brightflag Prompt Playbook for tips on crafting effective queries.
📌 Note: Ask Brightflag is currently only available to Admin users.