This article answers common questions about onboarding vendors in Brightflag. Use the information below to guide vendors through setup and resolve any issues.
1️⃣ Resources for Newly Onboarded Vendors
Q: Do you have resources to help newly onboarded vendors get set up in Brightflag?
A: Yes! Share the Vendor Onboarding Guide with them - it outlines all the steps they need to follow.
2️⃣ Activating a Vendor Account
Q: How does a vendor activate their account?
A: Vendors can activate their account by following the steps in this guide. It is not possible for you to activate a vendor's account on their behalf.
3️⃣ Vendor Support Contact
Q: Who can vendors contact if they encounter issues?
A: Vendors can reach out through this support link to connect with our dedicated vendor support team.
4️⃣ Resending the Onboarding Email
Q: How can I resend the onboarding email to a vendor?
A: The onboarding email cannot be resent, but vendors can find everything they need in the Vendor Onboarding Guide.
5️⃣ Dedicated Vendor Help Center
For additional vendor-related questions, direct vendors to our Vendor Help Center, where they can find:
✔️ Step-by-step guides
✔️ FAQs
✔️ Troubleshooting tips