If you cannot approve an adjusted invoice in Brightflag, it is usually because an AP Route condition prevents approval for invoices with adjustments.
When this condition exists, the system blocks approval and the only available action is to reject the invoice.
How to Resolve the Issue
You have two options depending on your organization’s policy.
Option 1: Reject and Re-Upload the Invoice (Recommended)
Reject the invoice in Brightflag.
The vendor uploads a corrected invoice.
The invoice proceeds through the normal approval workflow.
This is the most common approach because it preserves invoice accuracy and audit compliance.
Option 2: Temporarily Modify the AP Route
Only do this if your AP team confirms adjusted invoices are allowed.
| Step | Action |
|---|---|
| 1 | Go to Menu → Admin Settings → AP Routes |
| 2 | Locate the AP Route applied to the invoice |
| 3 | Click the pencil icon to edit |
| 4 | Click the trash icon to delete the setting - 'Disable Approval on Adjusted Invoices' |
| 5 | Click Save |
| 6 | Retry approving the invoice |
| 7 | Re-add the condition after approval |
⚠️ Always confirm with your AP team or Customer Success Manager before changing AP Route conditions.
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