Why Can’t an Adjusted Invoice Be Approved? Why Can’t an Adjusted Invoice Be Approved?

Why Can’t an Adjusted Invoice Be Approved?

If an adjusted invoice cannot be approved in Brightflag, it is likely due to a condition set in the AP Route that prevents approval for invoices with adjustments.


Understanding the Error Message

When a user attempts to approve an adjusted invoice and encounters an error message preventing approval, it means:

  • The AP Route has a condition that blocks approval for invoices with adjustments.
  • The only available action is to reject the invoice.

Options to Resolve the Issue

Option 1: Reject and Re-upload the Invoice

  • Reject the Invoice in Brightflag.
  • Once the corrected invoice is uploaded by your vendor, proceed with standard approval.

Option 2: Remove the AP Route Condition (If Allowed)

📌 Note: Before making any changes, consult with your AP team and Customer Success Manager to confirm whether the invoice can still be processed if the approval restriction is removed.

If your AP team confirms that adjusted invoices can be approved, you may proceed with these steps to temporarily remove the AP Route condition:

Step Action
1. Navigate to AP Routes Go to Menu > Admin Settings > AP Routes.
2. Locate the AP Route Click on the pencil icon next to the AP Route applied to the invoice.
3. Remove or Modify the Condition Click on the trash icon to remove the condition that prevents approval.
4. Save Changes Click Save to apply the updated settings.
5. Retry Invoice Approval Have the approver attempt to approve the invoice again.
6. Restore the AP Route Condition Once the invoice is approved, re-add the condition. 

📌 Need Help? If you need guidance on this issue, reach out to Brightflag Support.

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