📌 Who Can Resend or Remove Blocked Invoices?
✔ Only Admin Users can access the AP API Log.
✔ If an invoice is blocked due to an integration issue, it must be resent after the issue is resolved.
✔ If an invoice should not be processed further, it can be removed from the AP API Log.
🔄 How to Resend or Remove Blocked Invoices
| Step | Action |
|---|---|
| 1️⃣ Navigate to the AP API Log | Go to Menu > Admin Settings > AP API Log. |
| 2️⃣ Select Invoices | Tick the checkbox next to the invoices you wish to resend or remove. |
| 3️⃣ Choose an Action | Click "Resend All Selected Invoices" to attempt submission again, or click "Mark as Resolved" to remove them from the log. |
🚀 Best Practices for Handling Blocked Invoices
✔ Only Remove Invoices If Necessary – Ensure all outstanding issues are resolved before removing invoices.
✔ Verify Integration Issues – Confirm that the AP system is correctly configured before resending invoices.
✔ Contact Support – Reach out to Brightflag Support if you're unsure why an invoice is blocked in the AP API Log. However, please know that the errors in the log are what gets returned from your AP system. Brightflag Support can provide recommendations based on the info available in Brightflag, but some errors may require you to contact your AP team to investigate your AP system further.