1. Check the Brightflag Help Center
🔎 Before contacting support, search for answers in the Brightflag Help Center.
Use the search bar to find solutions (e.g., invoice submission, login issues).
If you can't find an answer, continue to the next step.
📘 New: If you're unsure which support channel to use or how to share the right information with our team, check out this guide:
👉 What to Expect When You Contact Brightflag Support
2. Use the In-App Help Widget
📌 Log into Brightflag and click the Help widget in the bottom-right corner of your screen.
💬 Search for your issue. If no solution appears, follow the prompts to submit a support request.
3. Submit a Support Request
📨 Still need help? Submit a request using the Submit a Request button in the Help Center.
Include the following details to help us resolve your issue faster:
✔ Your company’s name
✔ A description of the issue
✔ Screenshots (if applicable)
✔ The email address you use to log into Brightflag
4. Response Time
📩 Brightflag Support will respond via email within 24–48 hours (Monday to Friday).
💡 To receive the fastest possible response, please submit your query using the Submit a Request form or the Help widget in Brightflag.
These channels are given priority in the support queue over direct emails sent to the support email address.
✅ To avoid missing replies:
-
Gmail: Open an email from @brightflag.com → Click the three dots → "Add to Contacts"
-
Outlook: Check your Junk folder → Mark messages from @brightflag.com as "Not Junk"
5. Phone Support
📞 Brightflag does not offer phone support, and we do not have a phone number to contact support.
To contact Support, please use the Submit a Request button in the Help Center, or the Help widget in the bottom-right corner of your Brightflag screen.
Our team will respond to you via email as soon as possible.