If a law firm submits a matter request you don’t need or that contains incorrect information, you can reject it directly in Brightflag.
✅ Steps to Reject a Matter Request
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Go to
Menu > Matter Management > Search Matter Requests. -
Click on the matter request you want to review.
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Scroll to the bottom and click the ❌ Reject button.
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Enter a reason for the rejection (this will be shared with the vendor).
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Confirm rejection.
💡 Rejected requests cannot be edited or approved later. The vendor must submit a new request if changes are needed.
🛑 Can't See the Option?
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Only Client Admins or users with Matter Management permissions can reject matter requests.
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Contact your Brightflag admin if you need access.
🗂 Tip: View Past Rejections
Use the Status filter on the Matter Requests page and select "Rejected" to track previously denied submissions.
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