How to Generate a HAR File in Microsoft Edge

A HAR file records what happens in the background when a page loads. Support may ask for this file to help diagnose login or loading issues.

Steps to Generate a HAR File

1. Open the page with the issue

Go to the Brightflag page where the problem occurs (for example, the login page).

2. Open Developer Tools

Press Ctrl + Shift + I (or F12) to open Developer Tools.

3. Go to the Network tab

Click Network in the top menu of the Developer Tools panel.

4. Reproduce the issue

Try the action again.
Edge will automatically record what happens.

5. Export the HAR file

After the issue appears:

• Click the downward arrow icon at the top of the Network tab (labeled Export HAR)

• Save the file to your computer.

6. Send it to Support

Attach the HAR file to your Support ticket or email reply.