If an invoice is rejected because a timekeeper rate was not submitted or approved, vendors must submit the missing rate and resubmit the invoice after the rate is approved.
Submitting the rate after the rejection will not fix the rejected invoice automatically.
đźš« Why the Invoice Was Rejected
Invoices may be rejected if they include a timekeeper with:
No rate submitted
A pending rate request
A rejected rate
Depending on the client’s configuration, Brightflag may automatically reject invoices with unapproved timekeepers.
âť—Submitting the Rate Will Not Fix the Invoice Automatically
Uploading the missing timekeeper rate does not update the rejected invoice retroactively.
The invoice must be resubmitted after the rate is approved.
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