Overview
Single Sign-On (SSO) allows users to log in to Brightflag without needing to enter their password each time. Instead, users can enter their company’s unique SSO URL in any web browser to access Brightflag.
⚠️ Note:
- SSO is only available if your company has configured SSO with Brightflag.
- This feature is not available for vendors.
Common Issue: Cookies & Cached Data
A frequent cause of SSO login issues is cached data and cookies stored in your browser. Clearing this data can often resolve login problems.
Troubleshooting Steps
Follow these steps to resolve SSO login issues:
1️⃣ Clear Your Browser's Cache and Cookies
Your browser stores cached data and cookies, which may cause authentication issues.
💡 Tip: After clearing cache and cookies, close and reopen your browser before attempting to log in again.
2️⃣ Log in to Your Company's VPN (If Required)
✔️ Some companies require employees to be connected to the corporate VPN before logging in via SSO.
🔹 Ensure that you are:
✅ Connected to your company’s VPN.
✅ Using your work email address.
3️⃣ Use Your Company’s SSO Link
✔️ Enter your company-specific Brightflag SSO URL into the browser.
🔹 If you don’t know your SSO URL:
- Contact your Brightflag Admin or Brightflag Support for assistance.
4️⃣ Re-enter Your Email Address (If Prompted)
✔️ During the SSO login process, you may be asked to re-enter your email address.
✔️ This is normal and ensures the correct user authentication process is followed.
Still Need Help?
📞 Submit a Request to Brightflag Support if you're still experiencing issues after following the troubleshooting steps.
⚠️ Important: Before reaching out for support, ensure:
✅ You have the correct SSO link.
✅ You are connected to your company’s VPN (if applicable).