Every Matter in Brightflag must have a Matter Category assigned. While Brightflag provides default Matter Category names, these can be customized to better align with your organization's needs.
Adding & Editing Matter Categories
⚠️ Who Can Edit Matter Categories?
Only Client Admins can add or edit Matter Categories. If you need changes, please contact your Brightflag Client Admin.
Steps to Add or Edit a Matter Category
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Access Matter Category Settings
- Navigate to Menu > Admin Settings > Custom Matter Categories.
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Add a New Matter Category
- Click "Add Matter Category."
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Enter Category Details
- Type the customized Matter Category Name.
- Select a Brightflag Matter Category from the dropdown to map it correctly.
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Enable the Category
- Check the "Enabled" field to activate the category.
🛠 Once the changes are complete, the new category names will replace the old names throughout Brightflag.
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