✅ Quick Answer
Legal Service Requests (LSR) allows business users to submit legal work requests through a structured intake form.
Approved requests can be converted directly into a Matter in Brightflag.
🧭 What Does LSR Do?
Centralizes legal intake
Standardizes request data
Restricts submission by email domain
Tracks incoming legal demand
Converts approved requests into Matters
👥 Who Can Do What?
Business Users
✔ Submit requests
✔ Attach documents
✔ Receive approval/rejection email
Admins
✔ Enable/disable LSR
✔ Configure form fields
✔ Whitelist email domains
✔ Review requests
✔ Approve or reject
✔ Convert to Matter
📌 Only Admins can view submitted requests.
🔗 How to Submit a Legal Service Request
Step 1: Open the Request Form
Use your Brightflag server:
| Region | URL Format |
|---|---|
| US | app.brightflag.com/.../CLIENTNAME |
| EU | enterprise.brightflag.com/.../CLIENTNAME |
| AU | aus.brightflag.com/.../CLIENTNAME |
📌 Use the same server as your Brightflag login.
Step 2: Complete Required Fields
Fill in all mandatory fields
Upload supporting documents (if needed)
Click Submit
Request is sent to Admins for review.
🔍 Where Admins Review Requests
Menu → Legal Requests
Default view: Pending
Admins must check this section manually.
⚠ No automatic email notifications are sent to Admins.
✅ How to Approve a Request (Admins)
Go to Menu → Legal Requests
Open a Pending request
Click Create Matter
Complete required Matter fields
Click Create Matter again
Optional: Add comment (included in approval email).
Result:
Matter is created
Request is closed
Requestor receives confirmation email
🚫 How to Reject a Request (Admins)
Open the request
Click Reject
Enter rejection reason
Requestor receives rejection email with reason.
⚙️ How to Enable Legal Service Requests
Admin Settings → Legal Service Requests
Toggle feature ON.
🛠 How to Customize the Form (Admins)
Menu → Admin Settings → Legal Request Settings
You can configure:
Request Types (e.g., Contract Review, Litigation)
Required / Optional Fields
Text, Date, Numeric fields
Drop-down fields
Conditional drop-downs
File uploads
Email whitelist (allowed domains)
Registration expiry (default: 30 days)
Company logo
🔐 Email Whitelist Control
Admins can restrict submissions to specific domains.
Example:
✔ @company.com allowed
✖ @gmail.com blocked
Users must verify their email.
🔎 Where to Find the Form URL (Admins)
Menu → Admin Settings → Legal Request Settings → Form Access
Click Copy URL to share.
📌 What Happens After Approval?
Request status = Closed
Matter is created
Matter linked to request
Requestor receives Matter details
🚨 Common Questions
Why can’t I submit a request?
Your email domain is not whitelisted
Email verification expired
You are using the wrong Brightflag server URL
Why didn’t I get notified of a new request?
Admins do not receive automatic notifications.
You must check Menu → Legal Requests.