Every Matter in Brightflag must have a Matter Category assigned. While Brightflag provides default Matter Category names, these can be customized to better align with your organization's needs.
Adding & Editing Matter Categories
⚠️ Who Can Edit Matter Categories?
Only Client Admins can add or edit Matter Categories. If you need changes, please contact your Brightflag Client Admin.
Steps to Add or Edit a Matter Category
Access Matter Category Settings
Navigate to Menu > Admin Settings > Custom Matter Categories.
Add a New Matter Category
Click "Add Matter Category."
Enter Category Details
Type the customized Matter Category Name.
Select a Brightflag Matter Category from the dropdown to map it correctly.
Enable the Category
Check the "Enabled" field to activate the category.
🛠 Once the changes are complete, the new category names will replace the old names throughout Brightflag.