How to Unlock a Client User's Account (Admin Role)

If a client user at your company gets locked out of their Brightflag account, Client Admins have the necessary permissions to unlock their account and restore access.

✔️ Admins can unlock any client user’s account.
✔️ Unlocking resets the user’s credentials, requiring a password reset.

Steps to Unlock a Client User’s Account

1️⃣ Navigate to User Management

1. Go to: Menu > Admin Settings > User Management.

2. Search for the user’s name using the search bar.

2️⃣ Unlock the User’s Account

1. Toggle off the Enabled setting beside the users name and refresh your screen. 
2. Toggle back on the Enabled setting and refresh your screen again. 

✅ The client user’s account is now unlocked!

Final Steps: Resetting the User’s Password

🔹 Unlocking the account resets the user’s login credentials.

⚠️ Important: Previous passwords are no longer valid after unlocking.

The user must now follow these steps to reset their password.