Important
Vendor records (including vendors, offices, and users) are typically tied to invoice data submitted through Brightflag.
For audit, reporting, and data integrity purposes, these records must remain in the system.
For this reason, deleting vendor-related records is generally not permitted or not recommended unless there is no associated data or the record was added in error.
Can I Delete a Vendor?
In most cases, no.
If the vendor has submitted invoices in Brightflag, the vendor record cannot be deleted.
Vendor records must remain in the system to preserve:
Historical invoice data
Reporting accuracy
Audit integrity
What Should I Do Instead?
You can deactivate the vendor by disabling all associated vendor users.
Once disabled:
The vendor will no longer be able to access Brightflag
Historical data remains intact
👉 See: How to Disable or Re-Enable a Vendor User
If helpful, you may also update the Custom Vendor Name to reflect that the vendor is no longer active.
👉 See: How to Assign or Update a Custom Vendor Name
Can I Delete a Vendor Office?
Generally, no.
Vendor offices are often linked to:
Users
Invoices
Matters
Deleting an office can impact historical records and reporting.
If an Office Must Be Deleted
If there is no alternative and an office must be removed, contact Brightflag Support.
You will need to provide:
The office to be deleted
A list of matters and users currently assigned to that office
-
An alternative office within the same vendor to move:
Any associated users
Any associated invoices
Any associated matters
Support will review the request and advise next steps.
Can I Delete a Vendor User?
No.
Vendor users cannot be permanently deleted.
What Should I Do Instead?
Disable the user.
When disabled:
The user cannot log in
They will stop receiving notifications
Their historical activity remains preserved