Vendor Onboarding Email – What It Is & What to Do If It’s Lost

What Is the Vendor Onboarding Email?

When a vendor user is added to Brightflag, they receive an onboarding email.

The purpose of this email is to provide the vendor with the correct Brightflag login link for your organization.

If you are adding a new vendor user, see:
How to Add a Vendor User to Brightflag

What Is Included in the Email?

The most important part of the onboarding email is:

• The login link the vendor user must use to access your Brightflag account

As long as the vendor user has the correct login link and has been added with the correct email address, they can access Brightflag.

What If the Vendor Didn’t Receive or Lost the Email?

The onboarding email cannot be resent.

However, the vendor user does not need the original email.

What to Do Instead

1. Confirm the vendor was added using the correct email address.

2. Send the vendor the correct Brightflag login link for your region.

3. Direct them to the Vendor Help Center – User Access section for setup guidance.

Once they log in using the correct link, they can access their account without needing a new onboarding email.