💡 What This Article Covers
📩 When Are Reminder Emails Sent?
Reminders are sent on a predefined schedule.
Brightflag sends automated reminders to users who have invoices in their Pending Review queue.
Emails are only sent if the user has unreviewed invoices at the scheduled notification time.
If all invoices are reviewed before that time, no email is sent.
⚙️ How Are Reminders Set Up?
Email reminders are configured at the company level by your Customer Success Manager (CSM) or Brightflag Support.
You can customize:
Frequency: Daily, weekly, etc.
Send Time: Morning or afternoon
Days of the Week: Specific days to send reminders
⚠️ Note: These settings apply globally to all reviewers and cannot be personalized per user.
🛠️ How to Request Changes
To change when or how often reminder emails are sent:
An Admin User must:
Contact your CSM, or
Submit a support request
Include:
Desired frequency
Preferred send time
Specific days to send
⚠️ Note: No self-service option is available in-app
🚫 What Isn’t Included in Reminder Emails?
Invoices that are still In Processing (undergoing AI analysis).
Users who have completed all reviews before the scheduled send time.
⏱️ Example
If a user reviews all invoices on Monday morning and the reminder is scheduled for Monday evening, no email will be sent.