Short Answer
Brightflag automatically sends two accrual reminder emails to vendors:
5 calendar days before the deadline
On the deadline date
Both reminders are sent at 06:15 UTC.
Who Receives Reminder Emails?
Reminder emails are sent to vendor users who:
Are enabled (active)
Have access to at least one open matter
Custom Reminder Emails
Admin users can also add custom reminders at any interval up to the submission window.
Go to: Admin Settings > Accruals & scroll to the Notification Schedule section to configure:
Important Notes
If the deadline falls on a weekend, final reminders are sent on that weekend day.
If accruals are submitted for all required matters before 06:15 UTC, reminder emails will not be sent.
How to Stop a Vendor from Receiving Reminder Emails
There is no way to stop reminders while the user remains enabled and assigned to open matters.
To stop reminders completely:
The user must be disabled
The user must not have access to open matters
See: How To Disable A Vendor In Brightflag