Vendor Admin and Vendor Ordinary users have different access levels. If a vendor needs an Ordinary User upgraded to an Admin User, you can do within vendor management.
To upgrade a vendor user's access level:
- Navigate to Menu > Admin Settings > Vendor Management.
- Search for the appropriate Vendor and click the Users Button.
- This will bring up the list of all users for that vendor and you will see an Admin checkbox beside each name. Tick the checkbox beside the relevant user and click Update.
Your vendor does not have the ability to do this for their colleagues.