Awaiting Details: Invoice Amount Not Valid

If an invoice becomes blocked at the "Awaiting Details" stage during final approval due to an invalid invoice amount, this indicates a discrepancy between:

• The fees listed on the invoice PDF.
• The fees entered by the law firm user in Brightflag during submission.

Why This Happens

When there is a mismatch in the fee breakdown, Brightflag cannot process the invoice. To resolve this, the invoice must be rejected and reuploaded with the correct fee details.

How to Resolve the Issue

1. Reject the Invoice

• It is not possible to proceed with the invoice in its current state.
• Contact Brightflag Customer Support to request that the invoice be rejected.

📝 Note: Only Brightflag Customer Support can reject invoices at this stage.

2. Correct and Resubmit the Invoice

• Once the invoice has been rejected, the law firm must:
  1. Verify the fee breakdown on the invoice PDF.
  2. Ensure the fees entered in Brightflag match the PDF.
  3. Resubmit the invoice with the corrected information.