If an invoice becomes blocked at the "Awaiting Details" stage during final approval, it means there is an invoice amount discrepancy between:
✔ The fees listed on the invoice PDF
✔ The fees entered by the law firm user in Brightflag during submission
Since Brightflag requires an exact match, any mismatch prevents the invoice from being processed.
Why This Happens
📌 Common reasons an invoice gets blocked at this stage:
- The invoice fee total was entered incorrectly. Example: The fee was entered as 10 in Brightflag, but the invoice PDF states 15.
- The breakdown of fees does not align with the invoice document.
To resolve this, the invoice must be rejected and reuploaded with the correct fee details.
How to Resolve the Issue
1️⃣ Reject the Invoice
Since the invoice cannot be processed in its current state, it must be rejected.
✔ Contact Brightflag Customer Support to request that the invoice be rejected.
✔ Only Brightflag Support can reject invoices at this stage.
📌 Important: Admin users cannot manually change the status to Pending when an invoice is blocked at Awaiting Details.
2️⃣ Correct and Resubmit the Invoice
Once the invoice has been rejected, the vendor must resubmit it with the correct amounts.
✔ Verify the fee breakdown on the invoice PDF.
✔ Ensure the fees entered in Brightflag match exactly with the PDF.
✔ Resubmit the invoice with the corrected information.
Need Assistance?
If you have blocked invoices and need help rejecting them:
👉 Contact Brightflag Support to request rejection.