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Invoice Troubleshooting

Vendor Cannot Select Currency When Uploading an Invoice
If a currency (like INR, EUR, GBP, etc.) is missing or can’t be selected...
Can I Set Allocations on an Approved Invoice?
No — allocations can only be set when the invoice is in a Pending status...
Can I Update the Vendor Office on an Invoice?
The vendor office on an invoice is determined by the office the vendor u...
How Time Values Are Displayed in Brightflag
By default, the Brightflag Invoice Review Screen displays time values (l...
Vendor Cannot Upload an Invoice Due to "Already in System" Error
If a vendor reports that they cannot upload an invoice because they rece...
Can a Vendor Bulk Upload PDF Invoices in Brightflag?
🚫 It is not possible to bulk upload multiple PDF invoices in Brightflag....
Why Aren't the PDF Line Item Details Showing in Brightflag?
If the line item details from a PDF invoice are not showing in Brightfla...
Are Invoices with Multiple Currencies Accepted?
Invoices can display multiple currencies on the PDF document for informa...
Why Doesn't The "Approve and Next" Feature Follow My Filters?
When reviewing invoices in Brightflag, the "Approve and Next" feature ❌ ...
Submitting Multiple Invoices in Place of a Single Invoice
If you reject an invoice and expect the vendor to upload multiple invoic...
Invoice Processing Times
⏱️ How Long Does It Take an Invoice to Process? Invoices submitted to Br...
How to Update/Change an Invoice Number
You can update an invoice number only when the invoice is in Pending sta...
Understanding How Vendors Submit PDF Invoices in Brightflag
What You Need to Know About the Vendor Process of Uploading PDF Invoices...
Awaiting Details: Invoice Amount Not Valid
If an invoice becomes blocked at the "Awaiting Details" stage during fin...
Invoice PDF Format - Narrative Line Item Analysis is not Available
If an invoice is flagged with "Invoice Narrative Lines & Fee Details Not...
Invoice Attachments
Brightflag allows vendors to submit supporting attachments during the in...
Filtering by Dates when Searching for Invoices
When entering a date range in the Set Period fields on the I...