If an invoice is in Awaiting Details with the message “Invoice Amount Not Valid”, it means:
The totals entered during submission in Brightflag do not match the totals shown on the invoice PDF.
Brightflag requires these amounts to match exactly. If they don’t, the invoice is automatically blocked and cannot be approved.
What’s Actually Wrong?
In most cases:
The PDF is correct
The vendor entered one or more totals incorrectly during upload
For example:
PDF shows Fees = 15
Vendor typed Fees = 10 in Brightflag
Even a small mismatch will block the invoice.
How to Check
Open the invoice and review the Fee Summary in the top-right corner.
Compare:
Fees
Expenses
Taxes (if applicable)
Discounts (if applicable)
Total to Pay
If those values don’t match the PDF exactly, that’s the issue.
How to Fix It
The invoice must be rejected and resubmitted with corrected totals.
Step 1: Request Rejection
Invoices blocked in Awaiting Details cannot be rejected by users.
Contact Brightflag Support and request rejection of the invoice.
Step 2: Vendor Resubmits
The vendor must:
Re-enter the totals correctly during submission
Ensure Brightflag values match the PDF exactly
How to Prevent This in the Future
Brightflag offers an auto-rejection rule that automatically rejects invoices when PDF totals don’t match submission totals.
When enabled, it:
Catches errors immediately at submission
Prevents invoices from becoming blocked in Awaiting Details
Sends the invoice back to the vendor right away
Contact Brightflag Support or your Customer Success Manager to enable this feature.