Invoices in Brightflag cannot be deleted directly by users. If an invoice is submitted in error, it should be rejected, not deleted.
The only scenario where Brightflag can delete an invoice is when a vendor has mistakenly submitted an invoice to the wrong customer. In such cases, invoice deletion is handled manually by the Brightflag team.
🔄 What to Do if an Invoice Was Submitted in Error
If you've submitted an invoice by mistake, here's what you should do based on the situation:
🛑 Mistake or Error in Submission
-
Invoices submitted with errors (e.g. incorrect amounts, duplicate invoices) should be rejected within the Brightflag platform.
-
Do not contact support to request deletion—rejection is the appropriate action.
❌ Submitted to the Wrong Customer
-
This is the only case where deletion may be possible.
-
Contact Brightflag Support and provide:
-
The invoice number
-
The name of the incorrect customer
-
-
Brightflag Support will review and assist in removing the invoice as quickly as possible.
🧑‍💼 Requesting Invoice Deletion via Customer Success Manager
In certain cases, your Customer Success Manager may assist with special requests.
âś” Contact your CSM with the invoice details
âś” Clearly explain why the invoice needs to be deleted
âś” Your CSM will assess and take appropriate action