If a vendor reports that they cannot upload an invoice because they receive an error stating that it is already in the system, but you, as the client, cannot see the invoice, one common cause is that the vendor started the submission process but did not complete it—leaving the invoice partially uploaded and stuck in the submission process.
🔹 Solution: Completing the Invoice Submission
If the invoice is stuck, the vendor can finish submitting it by following these steps:
📌 For PDF Invoices:
1️⃣ Navigate to Menu > Invoices > Upload Invoices.
2️⃣ Click on "Submit Invoices in PDF Instead".
3️⃣ Click on "View Uploaded PDF Invoices to Confirm" to check for the pending invoice.
4️⃣ The invoice should appear here for the vendor to complete the submission.
📌 For LEDES Invoices:
1️⃣ Navigate to Menu > Invoices > Upload Invoices.
2️⃣ Click on "View Uploaded LEDES Invoices to Confirm" to check for the pending invoice.
3️⃣ The invoice should appear here for the vendor to complete the submission.
📌 Important Notes
- The invoice will only appear in this tab for the vendor user who originally started the submission.
- If the vendor does not know who started the submission, they must contact Brightflag Support for further assistance.
- ❌ You, a colleague, or another vendor user CANNOT complete these steps on behalf of the person who originally began the invoice upload. Only the original uploader can finalize the submission.