📌 Important Note:
- Timekeeper-related rejections occur only if specific timekeeper flags are enabled in Brightflag.
- 💡 Want to review which timekeeper flags you have turned on?
➡️ Contact your Customer Success Manager to discuss your settings.
🔹 Common Reason for This Flag (PDF Invoices Only)
🔍 Timekeeper names must match exactly as they were approved in Brightflag for all invoices submitted by the law firm.
🚨 Discrepancies in spelling, formatting, or abbreviations between the approved Brightflag records and the invoice PDF will cause Brightflag to flag the timekeeper as "new", even if they are already approved.
📌 Example:
- Approved Name in Brightflag: "John A. Doe"
- Name on Invoice PDF: "Doe J."
- Result: Brightflag may flag this as a new timekeeper
🔹 Solutions
✔ The law firm must re-upload the invoice, ensuring that the timekeeper names match exactly as approved in Brightflag.
✔ If the law firm prefers to use a different name format moving forward, they must:
1️⃣ Update the timekeeper names in Brightflag.
2️⃣ Get approval for these updates before resubmitting invoices.
📌 For LEDES Submissions: If your invoice was flagged for a new timekeeper in a LEDES submission but that timekeeper has already been approved in Brightflag, refer to this guide: Handling New Timekeeper Flags in LEDES Invoices.